- Exchanges
Unfortunately, we can't offer item-for-item exchanges on purchases just yet. Mountain Designs will be happy to provide you with a full product refund on returns that meet all the necessary conditions under our returns and warranty policies. If you require some extra help with a return, our Customer Service team can assist to ensure you're adventure-ready, when you need to be.
- Returns Process
Returns for any purchases may be done by returning the goods (as per conditions outlined in the Returns & Exchanges Policy) by mailing the goods to the following address:
Mountain Designs Returns
C/O Anaconda Morayfield
182-190 Morayfield Road,
Morayfield, QLD 4506
Australia
We want to make sure returning your Mountain Designs purchase is a simple and hassle-free experience.
Follow the steps below to ensure your purchase is successfully returned:
1. Pack and label your item.
Labels can be obtained through here
Include a printed copy of your Tax Invoice, Credit card or Banks Statements as proof of purchase.
2. Drop your parcel off at a convenient street post box, Post Office or Parcel.
3. Allow time for your parcel to reach us and for your refund, repair or replacement to be processed. Refunds may take 2-3 business days to process.
Mountain Designs is not responsible for postage costs associated with returned goods, except in cases where the items have been recalled or you are entitled to a remedy under the Australian Consumer Law.
In order to protect your return from damage during delivery, please ensure strong external packaging is used. For all change of mind returns, the returnee will be responsible for the postage costs. We recommend that you obtain proof of postage to track your return, as Mountain Designs cannot accept responsibility for items lost in transit during the delivery process. Please contact your delivery provider to locate your parcel.
Once returns are received by our warehouse, your refund may take 2-3 business days to process.
Please contact us directly for all enquiries relating to online purchase returns.